Frequently Asked Questions

⓪ TERMS AND CONDITIONS OF PARKING

The following must be read before requesting a space: Terms and conditions of parking

① CAR PARKS, TYPES OF BIKE AND SUBSCRIPTIONS

Cycloparking offers spaces for bikes in various types of car parks:

Bike boxes


Large secure or open-access car parks


B+R (Bike & Ride) lockers in our P+R (Park & Ride) car parks

Residential car parks

For the boxes, B+R lockers located in the P+R, large car parks (excluding cargo bike zones), residential car parks (excluding cargo bike zones): a standard size bike, namely a bike that is less than 2m long and no wider than 33cm at the panniers and other accessories (excluding handlebars)

NB: Not all longtail bikes fit in the boxes, it is your responsibility to ensure that your bike does not cause any inconvenience to other users of the box.

For bikes larger than these dimensions, suitable spaces are available in the cargo bike areas of the large car parks and certain residential car parks (see map).

These days, bike dimensions can vary, so make sure you have all the information before choosing your subscription.

Small children’s bikes are not allowed in our car parks.

The bike parking spaces are intended for cyclists who frequently use their bike as a means of travel (at least once in a consecutive 3-month period) and who genuinely need a parking space.

The bikes must be used at least once in a consecutive 3-month period. Bikes that are not used, or only infrequently, must be removed by the user, following a warning.

There are periodic checks of how the parking areas are being used. Users who make little or no use of the parking spaces will be issued with a warning. In the event of repeated infringements, Cycloparking may terminate the subscription.

A subscription for a standard size bike costs €60/year.

A subscription for a cargo bike costs €120/year.

A subscription in the large car parks (Ceria, Bourse, De Brouckère) costs €30/year regardless of the type of bike.

Not all car parks have the same access system and for some it is possible to use either a smartphone app (free) or a badge. If you choose a badge, a deposit of €20 is required, which will be refunded once the badge is returned (at the end of a subscription). In any case, you will know which access system is used when you take out a subscription.

No, you can access all our car parks 24/7. The large car parks Bourse and De Brouckère offer night-time access.

A subscription lasts 1 year.

Yes, you can have one subscription for your home and another for a different place of interest (workplace, etc.).

② REQUEST A PARKING SPACE

For a subscription to a box, a residential car park or a B+R (Bike & Ride) locker in our P+R (Park and Ride) car parks:

1. Visit the website https://cycloparking.brussels/en/

2. Create your account by clicking on REGISTER or log in

3. Register your address. You can specify up to 3 addresses with the ADD button.

  • HOME – We sometimes have to send a badge by post. Please indicate your address, even if you are not looking for a parking space near your home.
  • PLACE OF INTEREST – 1 or 2 places where you frequently go (work, sport, metro stop on a multimodal journey, etc.).

4. Click on REQUEST A PARKING SPACE to register a request for a specific address.

5. Choose the address and the TYPE of bike for which you are looking for a parking space. Confirm, and you’re done!

6. You will receive an email confirmation for each request. Also check your requests in My Account.

You are placed directly on the waiting list. Our team will contact you when a space becomes available.

  • In addition, more and more private individuals and companies are making their parking facilities available via the platform. Unused spaces and garages are completely or partially converted into secure bike parking facilities. Use the map to see if there are any car parks where you are looking for a space.
  • In any event, your addresses are suggestions for locations! They are mapped for use in future parking facilities.

7. Requests are sorted by oldest first, to create possible waiting lists. If you receive an email with an offer for a parking space, it means that a space is available and that it is for you! You can make the €60 payment online.

For a subscription to large car parks:

1. Visit the website https://cycloparking.brussels/en/.

2. Create your account by clicking on REGISTER or log in.

3. Enter your MOBIB card number – see red box (if you do not have a card, order one online)

4. Pay €30 online. We will send you a confirmation email.

1. You can add family members from My Account. Please note that you remain the sole point of contact! (for requests, access problems, subscriptions, etc.). Small bikes are not allowed in our car parks.

2. Provide at least the last name and the first name. The MOBIB card is optional here. Some car parks are compatible with MOBIB, and large car parks only work with MOBIB.

3. Then add an address to complete the request for a parking space. Please note! Requests and addresses from the main account are not automatically added to Family accounts.

4. Follow the same steps as for your account: request a space, check the requests. See question 8 of the FAQ. You can check the requests by clicking on the corresponding family account.

Parking spaces are allocated according to the distance between your home and the nearest car park (box, residential car park). The system ranks you within a 200m radius and according to your order of registration in the list (date of request).

If there is no car park within 200m, the system searches again within 350m and finally within 500m.

We cannot say for sure how long it will take for you to be offered a space, as this depends on the demand for bike parking in your area.

Cycloparking operates at the regional level and we do not impose residency requirements.

To ensure the allocation of spaces is as fair as possible, we use two criteria:

1. how old the request is
2. the walking distance between the address (or Place of Interest) and the car park*

* 200m max or (if there are no requests) 350m and finally 500m max (so there are no vacant spaces).

The place on the waiting list is not an indication of how long it will take to get a space for your bike. There are only waiting lists if a car park is full, and spaces become available at random: in reality, a cyclist may be at the top of a waiting list and not get a space until six months later, or be in 5th place and get a space two weeks later (because several spaces become available and/or several cyclists cancel their request, for example).

For this reason, we do not communicate about waiting lists.

If you believe a parking space is being misused, or not being used at all, please contact us and we will try to find a solution.

Don’t hesitate to regularly connect to the Cycloparking platform to discover the new car parks available in your area and made available by our partners or private individuals. Please note, these car parks are not subject to the same pricing conditions as Cycloparking. Please contact these parties directly using the contact details on the platform.

The locations of car parks are decided on by the public authorities (municipalities, the Region).

We map out the addresses of people on the waiting list in order to pinpoint the demand for bike parking, which we regularly send to the municipalities. Depending on demand, the available budgets and the urban planning constraints of potential sites, the public authorities set up new car parks. It may therefore take time before a box is set up in the place you want, or it may not happen at all.

People living near a newly installed box will automatically be put on the waiting list for it.

As a reminder, we allocate spaces according to two criteria: the distance between the box and the person’s home (200m) AND how old the request is. If we have a parking space to offer you, we will contact you.

Yes, of course, you can contact the mobility department of your municipality to discuss your needs. In any event, bear in mind that your addresses (when you are on a waiting list) are suggestions for locations! They are mapped for use in future parking facilities.

③ ACCESS TO CAR PARKS

The car parks do not all have the same access system. You will know yours when you have been allocated a space. In detail:

BADGE: DEPOSIT €20 – 1 access badge provided per subscription. The deposit is refunded once the badge is returned (at the end of a subscription).

AIRKEY APP: NO DEPOSIT – Some car parks are compatible with the Airkey mobile app. This possibility is indicated when you receive an offer for a space. Your smartphone is your access key.

MOBIB CARD: NO DEPOSIT – Some car parks and bike boxes are compatible with your MOBIB card. This possibility is indicated when you receive an offer for a space.

This is not possible unfortunately, for security reasons. Whatever the type of access device for the space, it is strictly personal. It is strictly prohibited to share it with third parties.

– TOKEN

– Airkey APP

– MOBIB Card

If you are unable to access your car park, please first watch the explanatory video for the type of lock in question. If you are still unable to access your car park, please contact us via our email address and send a photo or video of the problem to cycloparking@parking.brussels or by telephone from 8.30am to 1.00pm and from 2.00pm to 5.00pm from Monday to Friday on 0800 35 678.

For problems encountered in large car parks and residential car parks, you can also consult any notices that may be posted there.

If you are prevented from using your parking space or bike box for three months or more: whatever the reason, you must give up your space.

This is a basic rule. In so doing, the space you vacate is quickly allocated to the next user.

In practice, you contact us and we repay the overpaid amount (and any deposit against your badge or other means of access).

You can of course request a place (again) according to your chosen address: go to My account/Requests.

NB: There are periodic checks of how the parking areas are being used. Users who make little or no use of the parking spaces will be issued with a warning. In the event of repeated infringements, Cycloparking may terminate the subscription. Bikes that appear to have been abandoned will be systematically removed!

Help us and let us know if you spot an abandoned bike!

Yes, but you first need to send us your request and the reason by e-mail to cycloparking@parking.brussels . If you have already found an arrangement with someone with a subscription in the same box, don’t forget to inform us of your respective new spots numbered from 1 to 5 by email to cycloparking@parking.brussels.

When you accept a space in a box that is not very close to your home, you have the option of keeping your request active in case a new box is installed or a space becomes available nearby. You are then still on the waiting list with the same date of the request. If a space becomes available and you are among the first applicants, it will be offered to you.

As a reminder, parking spaces are allocated according to the distance between your home and the nearest car park (box, residential car park). The system ranks you within a 200m radius and according to your order of registration in the list (date of request).

If you are no longer on the waiting list, you must submit a new request.

④ THEFT AND DAMAGE

If you observe that your car park has been vandalised and/or your bike has been damaged, please contact Cycloparking immediately by email at cycloparking@parking.brussels or by telephone from 8.30am to 1.00pm and from 2.00pm to 5.00pm from Monday to Friday on 0800 35 678.

If you observe that your bike has gone, please contact Cycloparking immediately by email at cycloparking@parking.brussels or by telephone from 8.30am to 1.00pm and from 2.00pm to 5.00pm from Monday to Friday on 0800 35 678.

If it has been stolen:

– Always report the theft to the police as soon as possible. A theft can be reported via the local police station or online via www.police.be.
– Send us a photo and a description of your bike. We will make an appeal for witnesses among other users of the box
– Visit the site velosretrouves.be
– And if your bike is registered on mybike.brussels: report it as stolen.

Found bikes:

Bicycles found by the ‘Points Vélos’ or municipal services can be found on different sites: www.velosretrouves.be or www.gevondenfietsen.be . On these sites, describe your bike and search for it in the photo bank of found bikes.

We advise that you indicate the most striking features of your bike, to describe it as accurately as possible. Examples: make, model, type, colour, production number, stickers and/or transport basket, etc., as well as the location where the bike disappeared.

To reduce the risk of theft, we recommend that you register your bike at mybike.brussels, the bike registration platform launched by the Brussels Region. Once you have registered your bike on the site, all you have to do is order a sticker and stick it to your bike to identify it. The sticker is the easiest way to identify your bike. Along with a good padlock, it drastically reduces the risk of theft and handling of stolen goods!

⑤ RENEWAL AND REIMBURSEMENT

If you have paid your subscription with a credit card, your subscription is automatically renewed.

If you paid with Bancontact, you will receive 3 emails before the end of your subscription inviting you to renew your subscription:

– 14 days and 7 days before the subscription expires, you will receive a reminder e-mail informing you about the forthcoming expiry;

– On the day the subscription expires, you will receive an invoice. You then have 7 days to make the payment. If the payment is not made, your subscription will end and you must vacate your space. Please note that payment can only be made after the expiry date of your subscription.

Yes, you can request reimbursement if your car park is inaccessible for more than 10 consecutive days. Subscriptions are reimbursed in instalments of €5 for each month not started in the event of cancellation.

It is possible to get a refund for subscriptions for boxes and residential car parks, but not for the large car parks. To request a refund, send an email to cycloparking@parking.brussels. Subscriptions are reimbursed in instalments of €5 for each month not started in the event of cancellation.

Yes, of course, you can request an invoice when you pay your subscription. It will be automatically sent by email.

⑥ UPKEEP AND SECURITY

The car parks/bike boxes are collective. Each person with a subscription uses an access control system: app, electronic badge or MOBIB card. This does not mean that there is zero risk of theft or damage. In such cases, Cycloparking undertakes to take appropriate measures and inform the users of a car park affected by theft or damage. These cases are extremely rare.

In general, every cyclist must secure their bike (wheel and frame) with a good lock, as explained by Pro Velo.

The risk of theft or damage is not covered by your subscription, in particular as the car parks are shared spaces.

Some tips:

We advise you to always secure your bike to a rack with a good lock.

To reduce the risk of theft, we recommend that you register your bike at mybike.brussels, the bike registration platform launched by the Brussels Region. Once you have registered your bike on the site, all you have to do is order a sticker and stick it to your bike to identify it. The sticker is the easiest way to identify your bike. Along with a good padlock, it drastically reduces the risk of theft and handling of stolen goods!

Find out about insuring your bike at GRACQ or Pro Velo.

All our car parks (except for the large ones) are cleaned and maintained regularly (twice a year and on request if necessary) by a local team undergoing social and professional integration who have the relevant training.

The large car parks are cleaned and maintained by the managers of those sites (car park operators, STIB, etc.).

Don’t forget that the car park you use is also your car park. Help us to keep it in good condition.

If you witness fly tipping, contact Bruxelles Propreté (0800 98 181) or report the incident at Fix My Street.

All standard accessories (baskets and/or panniers, baby seats and/or others) are allowed provided that they do not interfere with the parking, entry and exit of other bikes and that they are always attached correctly and securely to the bike.

⑦ PARTNERSHIP

Cycloparking already brings together 17 of the 19 municipalities in the Brussels-Capital Region: Anderlecht, Auderghem, Berchem-Sainte-Agathe, Etterbeek, Evere, Forest, Ganshoren, Ixelles, Jette, Koekelberg, Molenbeek-Saint-Jean, Saint-Gilles, Schaerbeek, Uccle, City of Brussels, Watermael-Boitsfort and Woluwe-Saint-Pierre. All the car parks in these municipalities are shown on the map.

If you are looking for a space in Sint-Joost-ten-Noode or Sint-Lambrechts-Woluwe, you should contact their Mobility Department (listed on the Brulocalis site). Cycloparking is in dialogue with these municipalities and encourages them to join the project.

In addition, more and more private individuals and companies are making their parking facilities available via the platform. Unused spaces and garages are completely or partially converted into secure bike parking facilities. Consult the map to see if there are any car parks where you are looking for a space.

The B+R (Bike & Ride) bike lockers are located in the P+R (Park & Ride) at the entrances to the Brussels Region with direct access to public transport. Although they are sometimes located in municipalities that have not yet signed up to Cycloparking, these lockers are developed by parking.brussels and managed via Cycloparking. You will also find them on the map.

There are two options for making your garage/space available to cyclists in your neighbourhood.

1. You wish to make your garage/space available to cyclists, according to your conditions:

You are free to propose a differentiated rate (e.g. standard bike versus cargo bike, if the space allows access to special bikes). We register your garage/space on the Cycloparking platform which will serve as a showcase. Your location is visible on the map and cyclists are likely to contact you.

You therefore agree that your email and/or phone number may be visible on the site. You manage the resulting relationship with the cyclists in your neighbourhood yourself.

The price set at regional level is €5 per month or €60 per year per standard bike (€120 for a cargo bike). You are not bound to this price, but we recommend you request a reasonable charge per bike.

Our team will check the details before publication. Cycloparking cannot be held liable for any ensuing situation.

What are the characteristics of a good and secure bike park?

– Access must be protected and only possible for authorised persons (via key, badge, numerical keypad, etc.);
– Users of the car park must not be able to enter other private areas within the same property;
– The space must be easily accessible from public roads (sufficient door width, no stairs, etc.);
– The car park must have sufficient fixed attachment points for users to lock their bike.

For a better user experience, the following elements can also be envisaged:

– The attachment points should be high enough to secure the frame and wheel (bike rack or inverted U);
– The individual parking spaces should be set up with enough room to manoeuvre the bikes comfortably without banging other bikes or the walls;
– The possibility to leave accessories on site is an asset (child seats, helmets, panniers, bike pumps, etc.);
– It is recommended to display house rules: after all it is your space.

2. You wish to make your garage/space available to cyclists, according to Cycloparking ‘s conditions:

Cycloparking offers to rent your empty garage/space to people in your neighbourhood for a fixed monthly rent that is within the average price of the neighbourhood.

A standard bike subscription is €60/year and a cargo bike subscription is €120/year. You must have a free parking space.

Cycloparking takes charge of the installation of access management equipment (opening with badges), the bicycle racks and manages individuals’ subscriptions by assigning them a space.

An occupancy agreement (please note, not a rental or commercial lease!) is signed between the owner of the garage/space and Cycloparking (under the umbrella of parking.brussels). This agreement may be terminated by the owner or parking.brussels at any time (subject to notice). Obviously, we prefer the longest possible duration, in order to provide a sustainable service to users.

Are you convinced? Fill out the form to start the process:

>> I SHARE MY GARAGE WITH MY NEIGHBOUR <<

⑧ COMPLAINTS

If you wish to make a complaint, please send it via our contact form or via the address cycloparking@parking.brussels.